Besides the isolator support, SKAN completes its comprehensive LifeCycle Support portfolio with a 24-hour emergency service hotline. Our service hotline is staffed by a dedicated team of specialists who provide direct and efficient support for all types of troubleshooting.
The experts also use the latest AR technologies to digitally visualize your problem so they can understand and fix it as quickly as possible.
- Active Troubleshooting
SKANs LifeCycle Support Team assists you with all urgent questions and problems concerning your SKAN equipment. Some problems can be spotted and fixed quickly and easily, other issues need comprehensive investigations (may incur costs). SKANs technical engineers have extensive know-how and years of practical experience in active troubleshooting. This knowledge is at your disposal to solve your problems in the fastest possible way.
- 24-hour Emergency Support
As a support to your processes and your individual isolators, SKAN offers a 24-hour service hotline for all kind of questions and problems. SKANs LifeCycle Support team are technical engineers with many years of experience in requalification and troubleshooting tasks, who will assist you professionally.
In addition to telephone support, SKANs experienced technicians also access the option of augmented reality online support. We also provide individual troubleshooting training for your on-site staff, helping you to massively reduce your downtime in case of technical problems.
Contact our dedicated sales managers to discuss all possible options for your equipment. Working with support engineers and SKAN training managers, we will provide you with the best possible support to ensure your equipment operates reliably and minimizes downtime when technical issues arise.