Lifecycle
Your global service partner
Global presence. Local support.
From initial qualification to long-term operational optimization: SKAN supports you with comprehensive services throughout the entire lifecycle.
In regulated pharmaceutical environments, responsibility does not end with system installation. Qualification, maintenance, documentation, and continuous adaptation to regulatory requirements are essential to ensure stable operations.
SKAN offers an integrated service portfolio specifically designed to meet these requirements. With clearly defined processes, standardized SOPs, and globally available service teams, we ensure that your systems remain compliant, reliable, and high-performing over the long term.
Benefits
Why SKAN is your reliable service partner
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Global team
Trained service teams operating worldwide
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Fast response times
Remote support and 24/7 service for maximum system availability
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Professionally trained experts
Service personnel undergo intensive training through the SKAN Academy
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Interdisciplinary expertise
Broadly positioned service teams including specialists in microbiology and in-house laboratory expertise
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Deep process and equipment understanding
Support for deviations, troubleshooting, and root cause analysis
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Calibrated test equipment
Traceable, validated, and specifically aligned with SKAN systems
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GMP-compliant documentation
Transparent processes and standardized SOPs
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Proactive support
Regular updates on spare parts availability and optimization measures
The service lifecycle
SKAN supports your system from the initial concept phase through to retrofit or replacement solutions. Our integrated lifecycle approach ensures comprehensive support for your systems – including selected partner components. This creates seamless interaction across all services, allowing you to focus entirely on your core processes.
Sites
Global service coverage
With our globally positioned service organization, SKAN supports pharmaceutical and biotech companies worldwide — from the planning phase through to the modernization of aseptic production systems.
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Europe
Regional service teams, the SKAN Academy, and specialized competence centers, including expertise in ebeam technology, are brought together within this network. This ensures fast, reliable, and technically sound support worldwide across the entire equipment lifecycle.
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North America
SKAN US serves as our strong North American service hub, providing local engineering, spare parts services, technical support, and customer training.
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South America
Our sales and service subsidiary SKAN do Brazil ensures fast response times and close customer support throughout Brazil and South America.
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Asia
SKAN Japan acts as a regional center for local support, requalifications, and training across the Asia-Pacific region.
