Regular exchange for structured coordination with SKAN
Service area
Technical support
Lifecycle
Operation
Monthly exchange at a glance
Regular exchange regarding your systems
Clear structure
Fixed date with defined workflow
Transparent tracking
Overview of outstanding items and activities
Clear responsibilities
Allocation of tasks and deadlines
Centralized knowledge exchange
Participation of relevant SKAN contacts
Early clarification
Topics can be addressed proactively
Continuity
Regular exchange instead of individual inquiries
Flexible format
Can be tailored to individual processes
Knowledge networking
Forwarding of information across locations
Application
Transparency and collaboration in complex system landscapes
For new installations
During the commissioning of our systems, the monthly exchange provides a structured framework to address questions related to operation, service, or modifications at an early stage.
For operating multiple SKAN isolators
The service is well suited when managing a large installed base, requiring regular service activities, change management, and coordination with multiple SKAN stakeholders.
For coordination across technical departments
The service tracks open questions, ongoing activities, and deviations in a structured manner, enabling targeted involvement of subject matter experts for well-founded and timely resolutions.
Process
Structured workflow for the monthly exchange
1
Planning and preparation
Planning and organization of a meeting by SKAN Customer Service within a clearly defined time window. Internal preparation includes reviewing open items and aligning with the SKAN team.
2
Topic handling
Structured moderation by SKAN based on the existing topic list. Discussion of open items, status updates, and new topics arising from operations, service, or projects. If required, definition of follow-up actions.
3
Involvement of subject matter experts
Targeted involvement of specialists, provided topics have been submitted and prepared in advance.
4
Documentation and tracking
Continuous maintenance of the topic list and preparation of a summary if required.
Service highlights
Added value through continuous and structured dialog
Binding tracking
Outstanding items are documented transparently, prioritized, and assigned clear responsibilities.
Better coordination
The regular exchange enhances communication between various stakeholders and specialist areas.
Proactive communication
Topics can be addressed early on before they lead to critical issues or escalations.
