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Digital services

Remote-Service

Don’t leave anything to chance

Lifecycle
Maintenance

SKAN connect turns any safety cabinet into a «smart connected product»

With SKAN connect, you can link your laboratory equipment via serial, digital, or analog interfaces. In case of a malfunction, our service team enables rapid remote diagnostics and troubleshooting to minimize downtime.

Field of application

Versatile application: remote service is tailored for specific areas

  • Monitoring

    Continuous real-time monitoring of your devices for early detection of deviations and optimization of operating times

  • Surveillance

    Ensures proactive control and rapid response in case of malfunctions

  • Remote maintenance

    Direct fault diagnosis and resolution by our service team without the need for on-site visits

  • Networking

    Integration of your devices into a secure network enables the exchange of relevant operating data for informed decision-making

  • Data recording

    Automated collection and archiving of operating parameters to support compliance and quality management

Benefits

Your advantages with the remote service

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    Efficient troubleshooting

    Rapid diagnosis and resolution of malfunctions remotely, minimizing downtime.

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    Cost savings

    Reduces travel costs and time through remote access to devices and systems.

  • User friendliness

    Easy handling with minimal preparation time, saving both time and resources.

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Focus on the future

Predictive maintenance, connectivity, resource efficiency

Through IoT, air consumption and device status are monitored in real time. Operators can adjust usage according to actual demand, plan maintenance proactively, and significantly reduce service-intensive interventions. This ensures that energy and resources are used efficiently, optimizing both operational costs and sustainability.

Feature for Sustainable Aspects of the Equipment

Our service technicians in action

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Frequently asked questions

  • SKAN connect can be used with any laboratory equipment that has a serical, digital and/or analogue interface.
    Particularly for safety cabinets, which can pose potential risks to user and products in case of failure or faults, our remote service is a crucial step towards a safe working environment.

  • The connection is established through a VPN, creating a closed network accessible only with a special key.

    We adhere to the latest technological standards and continuously strive to implement ongoing improvements to ensure the highest level of security at all times.
    No process or personally identifiable data is collected or stored. Additionally, the external server is located in Switzerland.

  • SKAN connect can be easily integrated into the customer’s network. Alternatively, SKAN can provide an LTE router with a standalone network, which we will install on site for you. In both cases, the installation can also be done by the customer, if preferred.

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Whether you have a question about our products, need technical support or would like to find out more about our solutions.

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