In-depth technical understanding of systems and components
Experienced engineering teams
Professional execution by SKAN Field Engineering Service
Knowledge transfer
On-site exchange at the system supports knowledge transfer
Rapid clarification
Questions are resolved immediately on site
Transparent documentation
Service report covering all performed activities
Flexible deployment
Deployment is possible over defined time periods
Customizable scope
Services are clearly defined in advance
Application
On-site support directly at your system
For existing SKAN systems
With the on-site support, we help you operate SKAN equipment, for example after system handover. Processes and operating concepts can be demonstrated on site, and any uncertainties can be clarified.
For critical operational and project phases
The support is particularly suited for key phases such as media fills, critical batches, or when you perform internal qualification or maintenance activities. As the manufacturer, we support you in the optimal use of the equipment.
Process
Clearly defined workflow for efficient execution
1
Definition of the service scope
Joint coordination of the supported activities, periods, and roles as part of the quote and scope definition.
2
Preparation of support
Clarification of the form of documentation, preparation of templates, or logs by the SKAN Field Engineering Service.
3
On-site implementation
Accompaniment of the defined activities on the system, support during operation, observation, and clarification of technical questions.
4
Documentation
Documentation of the supported activities in a service report.
5
Further actions if required
Opening of troubleshooting tickets or incorporation of other specialist departments if necessary.
6
Finalization
On-site closing meeting and, if needed, handover of relevant topics to other departments such as sales or customer service.
Service highlights
More safety during critical phases
Direct support on the system
The presence of a SKAN service engineer enables safe handling of the installation and immediate clarification of technical questions.
Direct knowledge transfer
On-site exchange at the isolator allows for practical clarification of technical questions, contextual interpretation of system behavior, and explanation of relevant documentation and operating concepts within the specific application context.
Flexible deployment models
The on-site support can be scheduled on a daily or weekly basis, as well as within extended working time models, depending on your needs.
Time period is defined individually based on your requirements
Working week
Up to 45 hours per week
Options
Extended working days or multiple service engineers on site
On-site support
Deployment of a person on site for a previously defined period
Documentation
Service report including all activities and relevant observations
FAQs
During critical production phases, media fills, internal qualification activities, or maintenance tasks where technical support is required directly at the system.
Support with system operation and use, answering technical questions, and accompanying documentation of activities.
Independent execution of internal tests, creation of qualification protocols, or non-agreed additional work.
The specific scope, duration, and documentation are agreed upon in advance as part of the scope definition.
