{"id":52093,"date":"2026-03-10T06:59:18","date_gmt":"2026-03-10T05:59:18","guid":{"rendered":"https:\/\/skan.clients.ideeal.ch\/?post_type=services&#038;p=52093"},"modified":"2026-05-13T15:11:25","modified_gmt":"2026-05-13T13:11:25","slug":"24-7-emergency-service-for-critical-malfunctions-in-skan-systems","status":"publish","type":"services","link":"https:\/\/skan.com\/en\/services\/pharma\/technical\/emergency-support","title":{"rendered":"Emergency support"},"content":{"rendered":"    <section  class=\"section-feature-grid pt-default pb-default\">\r\n        <div class=\"container\">\r\n                            <header class=\"entry-header any-b0\">\r\n                                            <h5>Emergency support at a glance<\/h5>\r\n                                                                <h2>24\/7 remote emergency support<\/h2>\r\n                                    <\/header>\r\n                                        <ul class=\"feature-grid-list list-reset\">\r\n                                                                                                <li>\r\n                                <div class=\"feature-grid-item any-b0\">\r\n                                    <figure class=\"icon\" aria-hidden=\"true\">\r\n                                                                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><rect x=\"0.5\" y=\"0.5\" width=\"23\" height=\"23\" rx=\"11.5\" fill=\"#E2ECF0\" stroke=\"#C5D9E1\"\/><path d=\"M7 11.7308L10.5 15.5L17 8.5\" stroke=\"#004682\" stroke-width=\"1.5\" stroke-linecap=\"square\"\/><\/svg>\r\n                                                                            <\/figure>\r\n                                                                            <h3>Downtime reduction<\/h3>\r\n                                                                                                                <p>Reduction of downtime through 24\/7 availability\r\n<\/p>\r\n                                                                    <\/div>\r\n                            <\/li>\r\n                                                                                                                        <li>\r\n                                <div class=\"feature-grid-item any-b0\">\r\n                                    <figure class=\"icon\" aria-hidden=\"true\">\r\n                                                                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><rect x=\"0.5\" y=\"0.5\" width=\"23\" height=\"23\" rx=\"11.5\" fill=\"#E2ECF0\" stroke=\"#C5D9E1\"\/><path d=\"M7 11.7308L10.5 15.5L17 8.5\" stroke=\"#004682\" stroke-width=\"1.5\" stroke-linecap=\"square\"\/><\/svg>\r\n                                                                            <\/figure>\r\n                                                                            <h3>Prioritized handling<\/h3>\r\n                                                                                                                <p>Handling of issues with the highest priority\r\n<\/p>\r\n                                                                    <\/div>\r\n                            <\/li>\r\n                                                                                                                        <li>\r\n                                <div class=\"feature-grid-item any-b0\">\r\n                                    <figure class=\"icon\" aria-hidden=\"true\">\r\n                                                                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><rect x=\"0.5\" y=\"0.5\" width=\"23\" height=\"23\" rx=\"11.5\" fill=\"#E2ECF0\" stroke=\"#C5D9E1\"\/><path d=\"M7 11.7308L10.5 15.5L17 8.5\" stroke=\"#004682\" stroke-width=\"1.5\" stroke-linecap=\"square\"\/><\/svg>\r\n                                                                            <\/figure>\r\n                                                                            <h3>Short response time<\/h3>\r\n                                                                                                                <p>Feedback within a maximum of 30 minutes\r\n<\/p>\r\n                                                                    <\/div>\r\n                            <\/li>\r\n                                                                                                                        <li>\r\n                                <div class=\"feature-grid-item any-b0\">\r\n                                    <figure class=\"icon\" aria-hidden=\"true\">\r\n                                                                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><rect x=\"0.5\" y=\"0.5\" width=\"23\" height=\"23\" rx=\"11.5\" fill=\"#E2ECF0\" stroke=\"#C5D9E1\"\/><path d=\"M7 11.7308L10.5 15.5L17 8.5\" stroke=\"#004682\" stroke-width=\"1.5\" stroke-linecap=\"square\"\/><\/svg>\r\n                                                                            <\/figure>\r\n                                                                            <h3>Experienced specialist team<\/h3>\r\n                                                                                                                <p>Access to service engineers with in-depth system knowledge\r\n<\/p>\r\n                                                                    <\/div>\r\n                            <\/li>\r\n                                                                                                                        <li>\r\n                                <div class=\"feature-grid-item any-b0\">\r\n                                    <figure class=\"icon\" aria-hidden=\"true\">\r\n                                                                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><rect x=\"0.5\" y=\"0.5\" width=\"23\" height=\"23\" rx=\"11.5\" fill=\"#E2ECF0\" stroke=\"#C5D9E1\"\/><path d=\"M7 11.7308L10.5 15.5L17 8.5\" stroke=\"#004682\" stroke-width=\"1.5\" stroke-linecap=\"square\"\/><\/svg>\r\n                                                                            <\/figure>\r\n                                                                            <h3>Safety net<\/h3>\r\n                                                                                                                <p>Multiple engineers ensure system availability\r\n<\/p>\r\n                                                                    <\/div>\r\n                            <\/li>\r\n                                                                                                                        <li>\r\n                                <div class=\"feature-grid-item any-b0\">\r\n                                    <figure class=\"icon\" aria-hidden=\"true\">\r\n                                                                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><rect x=\"0.5\" y=\"0.5\" width=\"23\" height=\"23\" rx=\"11.5\" fill=\"#E2ECF0\" stroke=\"#C5D9E1\"\/><path d=\"M7 11.7308L10.5 15.5L17 8.5\" stroke=\"#004682\" stroke-width=\"1.5\" stroke-linecap=\"square\"\/><\/svg>\r\n                                                                            <\/figure>\r\n                                                                            <h3>Structured problem resolution<\/h3>\r\n                                                                                                                <p>Rapid escalation to specialists or on-site service\r\n<\/p>\r\n                                                                    <\/div>\r\n                            <\/li>\r\n                                                                                                                        <li>\r\n                                <div class=\"feature-grid-item any-b0\">\r\n                                    <figure class=\"icon\" aria-hidden=\"true\">\r\n                                                                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><rect x=\"0.5\" y=\"0.5\" width=\"23\" height=\"23\" rx=\"11.5\" fill=\"#E2ECF0\" stroke=\"#C5D9E1\"\/><path d=\"M7 11.7308L10.5 15.5L17 8.5\" stroke=\"#004682\" stroke-width=\"1.5\" stroke-linecap=\"square\"\/><\/svg>\r\n                                                                            <\/figure>\r\n                                                                            <h3>Plannable quotas<\/h3>\r\n                                                                                                                <p>Defined call duration and annual support quotas\r\n<\/p>\r\n                                                                    <\/div>\r\n                            <\/li>\r\n                                                                                                                        <li>\r\n                                <div class=\"feature-grid-item any-b0\">\r\n                                    <figure class=\"icon\" aria-hidden=\"true\">\r\n                                                                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><rect x=\"0.5\" y=\"0.5\" width=\"23\" height=\"23\" rx=\"11.5\" fill=\"#E2ECF0\" stroke=\"#C5D9E1\"\/><path d=\"M7 11.7308L10.5 15.5L17 8.5\" stroke=\"#004682\" stroke-width=\"1.5\" stroke-linecap=\"square\"\/><\/svg>\r\n                                                                            <\/figure>\r\n                                                                            <h3>Global support<\/h3>\r\n                                                                                                                <p>Worldwide availability of technical support\r\n<\/p>\r\n                                                                    <\/div>\r\n                            <\/li>\r\n                                                            <\/ul>\r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section  class=\"section-image-text pt-default pb-default reverse default\">\r\n        <div class=\"container\">\r\n            <div class=\"entry-grid\">\r\n                                    <div class=\"text\">\r\n                        <div class=\"text-inner\">\r\n                                                            <h5>Application<\/h5>\r\n                                                                                        <h2>Rapid support for unplanned disruptions<\/h2>\r\n                                                                                                                    <ul class=\"feature-list list-reset\">\r\n                                                                                                                                                                <li>\r\n                                                <div class=\"feature-item\">\r\n                                                                                                            <figure>\r\n                                                            <img loading=\"lazy\" decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/Kontakt-03.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                                                        <\/figure>\r\n                                                                                                                                                                <div class=\"any-b0\">\r\n                                                            <h3>For ongoing operation of SKAN systems<\/h3>\n<p>Our telephone-based emergency support is available outside regular business hours and assists with unplanned, critical disruptions to minimize production downtime.<\/p>\n                                                        <\/div>\r\n                                                                                                    <\/div>\r\n                                            <\/li>\r\n                                                                                                                                                                                                        <li>\r\n                                                <div class=\"feature-item\">\r\n                                                                                                            <figure>\r\n                                                            <img loading=\"lazy\" decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/Financial-Profile.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                                                        <\/figure>\r\n                                                                                                                                                                <div class=\"any-b0\">\r\n                                                            <h3>For production sites with high availability requirements<\/h3>\n<p>Suitable for pharmaceutical companies where unplanned downtime directly impacts product quality, production output, or supply capability, requiring a rapid response.<\/p>\n                                                        <\/div>\r\n                                                                                                    <\/div>\r\n                                            <\/li>\r\n                                                                                                            <\/ul>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                                                    <div class=\"image\">\r\n                        <figure class=\"\">\r\n                                                            <img loading=\"lazy\" decoding=\"async\" width=\"1404\" height=\"1560\" src=\"https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/emergency-support-service-contact.png\" class=\"attachment-full size-full\" alt=\"Emergency Support Service Contact\" srcset=\"https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/emergency-support-service-contact.png 1404w, https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/emergency-support-service-contact-270x300.png 270w, https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/emergency-support-service-contact-922x1024.png 922w, https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/emergency-support-service-contact-768x853.png 768w, https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/emergency-support-service-contact-1382x1536.png 1382w, https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/emergency-support-service-contact-357x397.png 357w\" sizes=\"auto, (max-width: 1404px) 100vw, 1404px\" \/>                                                    <\/figure>\r\n                    <\/div>\r\n                            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\n\n    <section  class=\"section-process-element pt-default pb-default\">\r\n        <div class=\"container\">\r\n                            <header class=\"entry-header any-b0\">\r\n                                            <h5>Process<\/h5>\r\n                                                                <h2>Structured emergency process from initial report to resolution<\/h2>\r\n                                    <\/header>\r\n                                        <div class=\"swiper process-element-slider\">\r\n                    <button class=\"swiper-button-prev\" type=\"button\">\r\n                        <span class=\"accessibility\">Previous slide<\/span>\r\n                        <svg aria-hidden=\"true\" width=\"22\" height=\"18\" viewBox=\"0 0 22 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"m9 17.003-8-8 8-8M1 9.003h21\" stroke=\"#004682\"\/><\/svg>\r\n                    <\/button>\r\n                    <ul class=\"swiper-wrapper list-reset\">\r\n                                                                                                                <li class=\"swiper-slide\">\r\n                                    <div class=\"process-element\">\r\n                                                                                    <div>\r\n                                                <span class=\"number\">1<\/span>\r\n                                            <\/div>\r\n                                                                                                                            <div class=\"any-b0\">\r\n                                                                                                    <h3>Emergency reporting<\/h3>\r\n                                                                                                <p>Contact via the emergency hotline and identification of the affected system, including serial number and contract status.<\/p>\n                                            <\/div>\r\n                                                                            <\/div>\r\n                                <\/li>\r\n                                                                                                                                            <li class=\"swiper-slide\">\r\n                                    <div class=\"process-element\">\r\n                                                                                    <div>\r\n                                                <span class=\"number\">2<\/span>\r\n                                            <\/div>\r\n                                                                                                                            <div class=\"any-b0\">\r\n                                                                                                    <h3>Initial assessment<\/h3>\r\n                                                                                                <p>Recording of the fault, assessment of the impact on product, installation, and personnel as well as gathering relevant alarm and process information.<\/p>\n                                            <\/div>\r\n                                                                            <\/div>\r\n                                <\/li>\r\n                                                                                                                                            <li class=\"swiper-slide\">\r\n                                    <div class=\"process-element\">\r\n                                                                                    <div>\r\n                                                <span class=\"number\">3<\/span>\r\n                                            <\/div>\r\n                                                                                                                            <div class=\"any-b0\">\r\n                                                                                                    <h3>Data gathering<\/h3>\r\n                                                                                                <p>Analysis of trend data, alarm and event lists, and available images or videos for structured fault diagnosis.<\/p>\n                                            <\/div>\r\n                                                                            <\/div>\r\n                                <\/li>\r\n                                                                                                                                            <li class=\"swiper-slide\">\r\n                                    <div class=\"process-element\">\r\n                                                                                    <div>\r\n                                                <span class=\"number\">4<\/span>\r\n                                            <\/div>\r\n                                                                                                                            <div class=\"any-b0\">\r\n                                                                                                    <h3>Telephone support<\/h3>\r\n                                                                                                <p>Active fault analysis and solution finding by the SKAN team.<\/p>\n                                            <\/div>\r\n                                                                            <\/div>\r\n                                <\/li>\r\n                                                                                                                                            <li class=\"swiper-slide\">\r\n                                    <div class=\"process-element\">\r\n                                                                                    <div>\r\n                                                <span class=\"number\">5<\/span>\r\n                                            <\/div>\r\n                                                                                                                            <div class=\"any-b0\">\r\n                                                                                                    <h3>Escalation to specialists (if required)<\/h3>\r\n                                                                                                <p>Forwarding to specialized departments if the fault cannot be resolved immediately.<\/p>\n                                            <\/div>\r\n                                                                            <\/div>\r\n                                <\/li>\r\n                                                                                                                                            <li class=\"swiper-slide\">\r\n                                    <div class=\"process-element\">\r\n                                                                                    <div>\r\n                                                <span class=\"number\">6<\/span>\r\n                                            <\/div>\r\n                                                                                                                            <div class=\"any-b0\">\r\n                                                                                                    <h3>On-site intervention coordination (if required)<\/h3>\r\n                                                                                                <p>Prioritized planning of an on-site deployment if a remote solution is insufficient.<\/p>\n                                            <\/div>\r\n                                                                            <\/div>\r\n                                <\/li>\r\n                                                                        <\/ul>\r\n                    <button class=\"swiper-button-next\" type=\"button\">\r\n                        <span class=\"accessibility\">Next slide<\/span>\r\n                        <svg aria-hidden=\"true\" width=\"22\" height=\"18\" viewBox=\"0 0 22 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"m13 17.003 8-8-8-8M21 9.003H0\" stroke=\"#004682\"\/><\/svg>\r\n                    <\/button>\r\n                    <nav class=\"swiper-pagination\"><\/nav>\r\n                <\/div>\r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section  class=\"section-image-text pt-default pb-default default\">\r\n        <div class=\"container\">\r\n            <div class=\"entry-grid\">\r\n                                    <div class=\"text\">\r\n                        <div class=\"text-inner\">\r\n                                                            <h5>Service highlights<\/h5>\r\n                                                                                        <h2>Reliable support in critical operating situations<\/h2>\r\n                                                                                                                    <ul class=\"feature-list list-reset\">\r\n                                                                                                                                                                <li>\r\n                                                <div class=\"feature-item\">\r\n                                                                                                                                                                <div class=\"any-b0\">\r\n                                                            <h3>Rapid response time<\/h3>\n<p>Short response times and prioritized processing help limit unplanned downtimes and minimize subsequent risks.<\/p>\n                                                        <\/div>\r\n                                                                                                    <\/div>\r\n                                            <\/li>\r\n                                                                                                                                                                                                        <li>\r\n                                                <div class=\"feature-item\">\r\n                                                                                                                                                                <div class=\"any-b0\">\r\n                                                            <h3>Technical depth<\/h3>\n<p>The emergency service is provided by the SKAN service team with in-depth knowledge of processes and systems.<\/p>\n                                                        <\/div>\r\n                                                                                                    <\/div>\r\n                                            <\/li>\r\n                                                                                                                                                                                                        <li>\r\n                                                <div class=\"feature-item\">\r\n                                                                                                                                                                <div class=\"any-b0\">\r\n                                                            <h3>Clear focus on resolution<\/h3>\n<p>Defined processes ensure that issues are analyzed in a structured manner and, if necessary, efficiently escalated to specialists or on-site teams.<\/p>\n                                                        <\/div>\r\n                                                                                                    <\/div>\r\n                                            <\/li>\r\n                                                                                                            <\/ul>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                                                    <div class=\"image\">\r\n                        <figure class=\"\">\r\n                                                            <img loading=\"lazy\" decoding=\"async\" width=\"1404\" height=\"1560\" src=\"https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/emergency-support-onsite.png\" class=\"attachment-full size-full\" alt=\"Emergency Support Onsite\" srcset=\"https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/emergency-support-onsite.png 1404w, https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/emergency-support-onsite-270x300.png 270w, https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/emergency-support-onsite-922x1024.png 922w, https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/emergency-support-onsite-768x853.png 768w, https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/emergency-support-onsite-1382x1536.png 1382w, https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/emergency-support-onsite-357x397.png 357w\" sizes=\"auto, (max-width: 1404px) 100vw, 1404px\" \/>                                                    <\/figure>\r\n                    <\/div>\r\n                            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\n\n    <section  class=\"section-tabs-technical-information pt-default pb-default\">\r\n        <div class=\"container\">\r\n                            <h2>Technical specifications<\/h2>\r\n                                        <ul class=\"site-tablist\" data-tabs role=\"tablist\">\r\n                                                                    <li>\r\n                            <a href=\"#tab-Packageoptions0block_f5af1a58ca80e5495272f5c5d743158d\" data-tabby-default>Package options<\/a>\r\n                        <\/li>\r\n                                                                    <li>\r\n                            <a href=\"#tab-Includedservices1block_f5af1a58ca80e5495272f5c5d743158d\" >Included services<\/a>\r\n                        <\/li>\r\n                                    <\/ul>\r\n                <div class=\"site-tab-content-wrap\">\r\n                                                                                                <div id=\"tab-Packageoptions0block_f5af1a58ca80e5495272f5c5d743158d\" class=\"tab-content any-b0\">\r\n                                                                                                    <ul class=\"technical-information-list list-reset\">\r\n                                                                                                                                                                                <li>\r\n                                                    <figure aria-hidden=\"true\">\r\n                                                                                                                    <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".5\" y=\".5\" width=\"23\" height=\"23\" rx=\"11.5\" fill=\"#E2ECF0\" stroke=\"#C5D9E1\"\/><path d=\"m7 11.73 3.5 3.77 6.5-7\" stroke=\"#004682\" stroke-width=\"1.5\" stroke-linecap=\"square\"\/><\/svg>\r\n                                                                                                            <\/figure>\r\n                                                    <div class=\"any-b0\">\r\n                                                                                                                    <h5>Prioritized emergency support<\/h5>\r\n                                                                                                                                                                            <p>Prioritized access to the emergency support with defined response times<\/p>\r\n                                                                                                            <\/div>\r\n                                                <\/li>\r\n                                                                                                                                                                                                                            <li>\r\n                                                    <figure aria-hidden=\"true\">\r\n                                                                                                                    <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".5\" y=\".5\" width=\"23\" height=\"23\" rx=\"11.5\" fill=\"#E2ECF0\" stroke=\"#C5D9E1\"\/><path d=\"m7 11.73 3.5 3.77 6.5-7\" stroke=\"#004682\" stroke-width=\"1.5\" stroke-linecap=\"square\"\/><\/svg>\r\n                                                                                                            <\/figure>\r\n                                                    <div class=\"any-b0\">\r\n                                                                                                                    <h5>Service agreement with call quota<\/h5>\r\n                                                                                                                                                                            <p>Additional service agreement with a defined number of support hours for remote assistance<\/p>\r\n                                                                                                            <\/div>\r\n                                                <\/li>\r\n                                                                                                                        <\/ul>\r\n                                                            <\/div>\r\n                                                                                                                        <div id=\"tab-Includedservices1block_f5af1a58ca80e5495272f5c5d743158d\" class=\"tab-content any-b0\">\r\n                                                                                                    <ul class=\"technical-information-list list-reset\">\r\n                                                                                                                                                                                <li>\r\n                                                    <figure aria-hidden=\"true\">\r\n                                                                                                                    <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".5\" y=\".5\" width=\"23\" height=\"23\" rx=\"11.5\" fill=\"#E2ECF0\" stroke=\"#C5D9E1\"\/><path d=\"m7 11.73 3.5 3.77 6.5-7\" stroke=\"#004682\" stroke-width=\"1.5\" stroke-linecap=\"square\"\/><\/svg>\r\n                                                                                                            <\/figure>\r\n                                                    <div class=\"any-b0\">\r\n                                                                                                                    <h5>Telephone support<\/h5>\r\n                                                                                                                                                                            <p>Remote support with structured fault analysis and call documentation<\/p>\r\n                                                                                                            <\/div>\r\n                                                <\/li>\r\n                                                                                                                                                                                                                            <li>\r\n                                                    <figure aria-hidden=\"true\">\r\n                                                                                                                    <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".5\" y=\".5\" width=\"23\" height=\"23\" rx=\"11.5\" fill=\"#E2ECF0\" stroke=\"#C5D9E1\"\/><path d=\"m7 11.73 3.5 3.77 6.5-7\" stroke=\"#004682\" stroke-width=\"1.5\" stroke-linecap=\"square\"\/><\/svg>\r\n                                                                                                            <\/figure>\r\n                                                    <div class=\"any-b0\">\r\n                                                                                                                    <h5>Coordinated service interventions<\/h5>\r\n                                                                                                                                                                            <p>Organization of on-site interventions when required<\/p>\r\n                                                                                                            <\/div>\r\n                                                <\/li>\r\n                                                                                                                        <\/ul>\r\n                                                            <\/div>\r\n                                                            <\/div>\r\n                    <\/div>\r\n    <\/section>\r\n\n\n    <section  class=\"section-download-accordions pt-default pb-default\">\r\n        <div class=\"container\">\r\n            <div class=\"entry-grid\">\r\n                <div class=\"any-b0\">\r\n                                            <h2>FAQs<\/h2>\r\n                                    <\/div>\r\n                                    <div>\r\n                                                    <ul class=\"site-accordion accordion list-reset\">\r\n                                                                                                                                                <li>\r\n                                            <button class=\"opener\" type=\"button\">\r\n                                                <span>When should the emergency service be used?<\/span>\r\n                                                <span class=\"icon\" aria-hidden=\"true\"><\/span>\r\n                                            <\/button>\r\n                                                                                            <div class=\"slide any-b0 has-custom-list\">\r\n                                                    <p>For unplanned, critical incidents with immediate impact on operations, product safety, or compliance. It is not intended for routine inquiries or training purposes.<\/p>\n                                                <\/div>\r\n                                                                                    <\/li>\r\n                                                                                                                                                                                    <li>\r\n                                            <button class=\"opener\" type=\"button\">\r\n                                                <span>How quickly is a response provided?<\/span>\r\n                                                <span class=\"icon\" aria-hidden=\"true\"><\/span>\r\n                                            <\/button>\r\n                                                                                            <div class=\"slide any-b0 has-custom-list\">\r\n                                                    <p>An initial response is provided within a maximum of 30 minutes after the emergency call is received outside regular business hours.<\/p>\n                                                <\/div>\r\n                                                                                    <\/li>\r\n                                                                                                                                                                                    <li>\r\n                                            <button class=\"opener\" type=\"button\">\r\n                                                <span>Which services are not included?<\/span>\r\n                                                <span class=\"icon\" aria-hidden=\"true\"><\/span>\r\n                                            <\/button>\r\n                                                                                            <div class=\"slide any-b0 has-custom-list\">\r\n                                                    <p>Spare parts orders, training, non-critical incidents, change requests, and direct remote interventions on the system are not included.<\/p>\n                                                <\/div>\r\n                                                                                    <\/li>\r\n                                                                                                                                                                                    <li>\r\n                                            <button class=\"opener\" type=\"button\">\r\n                                                <span>Is there a time limit per call?<\/span>\r\n                                                <span class=\"icon\" aria-hidden=\"true\"><\/span>\r\n                                            <\/button>\r\n                                                                                            <div class=\"slide any-b0 has-custom-list\">\r\n                                                    <p>Each call is limited to a maximum of three hours, with an annual total quota of support hours defined in the contract.<\/p>\n                                                <\/div>\r\n                                                                                    <\/li>\r\n                                                                                                                                                                                    <li>\r\n                                            <button class=\"opener\" type=\"button\">\r\n                                                <span>When is an on-site intervention initiated?<\/span>\r\n                                                <span class=\"icon\" aria-hidden=\"true\"><\/span>\r\n                                            <\/button>\r\n                                                                                            <div class=\"slide any-b0 has-custom-list\">\r\n                                                    <p>If the issue cannot be resolved remotely, an on-site intervention is coordinated with highest priority, typically within 72 hours.<\/p>\n                                                <\/div>\r\n                                                                                    <\/li>\r\n                                                                                                <\/ul>\r\n                                            <\/div>\r\n                            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\n\n    <section  class=\"section-service-teaser-slider pt-80 pb-default\">\r\n        <div class=\"container\">\r\n                            <div class=\"entry-header any-b0\">\r\n                    <h2>Related services<\/h2>\r\n                <\/div>\r\n                                                            <div class=\"swiper service-teaser-slider\">\r\n                        <button class=\"swiper-button-prev\" type=\"button\">\r\n                            <span class=\"accessibility\">Previous slide<\/span>\r\n                            <svg aria-hidden=\"true\" width=\"22\" height=\"18\" viewBox=\"0 0 22 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"m9 17.003-8-8 8-8M1 9.003h21\" stroke=\"#004682\"\/><\/svg>\r\n                        <\/button>\r\n                        <ul class=\"swiper-wrapper list-reset\">\r\n                                                            <li class=\"swiper-slide\">\r\n                                    <a class=\"icon-teaser-card adjustment\" href=\"https:\/\/skan.com\/en\/services\/pharma\/technical\/monthly-exchange\">\r\n    <div class=\"inner\">\r\n        <div class=\"head\">\r\n                            <figure class=\"icon\" aria-hidden=\"true\">\r\n                    <img loading=\"lazy\" decoding=\"async\" width=\"96\" height=\"96\" src=\"https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/Beratung.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/figure>\r\n                                        <ul class=\"tag-topic-list list-reset\">\r\n                                                                                                <li>\r\n                                <span class=\"tag-topic\">\r\n                                    At SKAN                                <\/span>\r\n                            <\/li>\r\n                                                            <\/ul>\r\n                    <\/div>\r\n        <h3>Monthly exchange<\/h3>\r\n                    <p>Regular exchange for structured coordination with SKAN<\/p>\r\n                <span class=\"link\">\r\n            <span aria-hidden=\"true\"><\/span>\r\n            <span>Details<\/span>\r\n        <\/span>\r\n    <\/div>\r\n<\/a>                                <\/li>\r\n                                                            <li class=\"swiper-slide\">\r\n                                    <a class=\"icon-teaser-card adjustment\" href=\"https:\/\/skan.com\/en\/services\/pharma\/spare-parts\">\r\n    <div class=\"inner\">\r\n        <div class=\"head\">\r\n                            <figure class=\"icon\" aria-hidden=\"true\">\r\n                    <img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/skan.com\/wp-content\/uploads\/2026\/02\/pikto-ersatzteile.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/figure>\r\n                                        <ul class=\"tag-topic-list list-reset\">\r\n                                                                                                <li>\r\n                                <span class=\"tag-topic\">\r\n                                    On-site                                <\/span>\r\n                            <\/li>\r\n                                                            <\/ul>\r\n                    <\/div>\r\n        <h3>Spare parts<\/h3>\r\n                    <p>Risk mitigation through reliable spare parts logistics<\/p>\r\n                <span class=\"link\">\r\n            <span aria-hidden=\"true\"><\/span>\r\n            <span>Details<\/span>\r\n        <\/span>\r\n    <\/div>\r\n<\/a>                                <\/li>\r\n                                                            <li class=\"swiper-slide\">\r\n                                    <a class=\"icon-teaser-card adjustment\" href=\"https:\/\/skan.com\/en\/services\/pharma\/technical\/health-check\">\r\n    <div class=\"inner\">\r\n        <div class=\"head\">\r\n                            <figure class=\"icon\" aria-hidden=\"true\">\r\n                    <img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/pikto-healthcheck.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/figure>\r\n                                        <ul class=\"tag-topic-list list-reset\">\r\n                                                                                                <li>\r\n                                <span class=\"tag-topic\">\r\n                                    On-site                                <\/span>\r\n                            <\/li>\r\n                                                            <\/ul>\r\n                    <\/div>\r\n        <h3>Health Check<\/h3>\r\n                    <p>Structured status evaluation of SKAN isolators<\/p>\r\n                <span class=\"link\">\r\n            <span aria-hidden=\"true\"><\/span>\r\n            <span>Details<\/span>\r\n        <\/span>\r\n    <\/div>\r\n<\/a>                                <\/li>\r\n                                                            <li class=\"swiper-slide\">\r\n                                    <a class=\"icon-teaser-card adjustment\" href=\"https:\/\/skan.com\/en\/services\/pharma\/technical\/retrofits-upgrades\">\r\n    <div class=\"inner\">\r\n        <div class=\"head\">\r\n                            <figure class=\"icon\" aria-hidden=\"true\">\r\n                    <img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/skan.com\/wp-content\/uploads\/2026\/02\/pikto-new-equipment.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/figure>\r\n                                        <ul class=\"tag-topic-list list-reset\">\r\n                                                                                                <li>\r\n                                <span class=\"tag-topic\">\r\n                                    On-site                                <\/span>\r\n                            <\/li>\r\n                                                                                                                        <li>\r\n                                <span class=\"tag-topic\">\r\n                                    At SKAN                                <\/span>\r\n                            <\/li>\r\n                                                            <\/ul>\r\n                    <\/div>\r\n        <h3>Retrofits and upgrades<\/h3>\r\n                    <p>We give your isolator a second life<\/p>\r\n                <span class=\"link\">\r\n            <span aria-hidden=\"true\"><\/span>\r\n            <span>Details<\/span>\r\n        <\/span>\r\n    <\/div>\r\n<\/a>                                <\/li>\r\n                                                            <li class=\"swiper-slide\">\r\n                                    <a class=\"icon-teaser-card adjustment\" href=\"https:\/\/skan.com\/en\/services\/pharma\/technical\/update-documentation\">\r\n    <div class=\"inner\">\r\n        <div class=\"head\">\r\n                            <figure class=\"icon\" aria-hidden=\"true\">\r\n                    <img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/pikto-dokumentation.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/figure>\r\n                                        <ul class=\"tag-topic-list list-reset\">\r\n                                                                                                <li>\r\n                                <span class=\"tag-topic\">\r\n                                    On-site                                <\/span>\r\n                            <\/li>\r\n                                                                                                                        <li>\r\n                                <span class=\"tag-topic\">\r\n                                    At SKAN                                <\/span>\r\n                            <\/li>\r\n                                                            <\/ul>\r\n                    <\/div>\r\n        <h3>Documentation update<\/h3>\r\n                    <p>GMP-compliant update of your documentation after changes<\/p>\r\n                <span class=\"link\">\r\n            <span aria-hidden=\"true\"><\/span>\r\n            <span>Details<\/span>\r\n        <\/span>\r\n    <\/div>\r\n<\/a>                                <\/li>\r\n                                                            <li class=\"swiper-slide\">\r\n                                    <a class=\"icon-teaser-card adjustment\" href=\"https:\/\/skan.com\/en\/services\/pharma\/training\/skan-academy\">\r\n    <div class=\"inner\">\r\n        <div class=\"head\">\r\n                            <figure class=\"icon\" aria-hidden=\"true\">\r\n                    <img loading=\"lazy\" decoding=\"async\" width=\"96\" height=\"96\" src=\"https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/Bildung.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/figure>\r\n                                        <ul class=\"tag-topic-list list-reset\">\r\n                                                                                                <li>\r\n                                <span class=\"tag-topic\">\r\n                                    On-site                                <\/span>\r\n                            <\/li>\r\n                                                                                                                        <li>\r\n                                <span class=\"tag-topic\">\r\n                                    At SKAN                                <\/span>\r\n                            <\/li>\r\n                                                                                                                        <li>\r\n                                <span class=\"tag-topic\">\r\n                                    Digital                                <\/span>\r\n                            <\/li>\r\n                                                            <\/ul>\r\n                    <\/div>\r\n        <h3>SKAN Academy<\/h3>\r\n                    <p>Professional training program across the whole lifecycle<\/p>\r\n                <span class=\"link\">\r\n            <span aria-hidden=\"true\"><\/span>\r\n            <span>Details<\/span>\r\n        <\/span>\r\n    <\/div>\r\n<\/a>                                <\/li>\r\n                                                            <li class=\"swiper-slide\">\r\n                                    <a class=\"icon-teaser-card adjustment\" href=\"https:\/\/skan.com\/en\/services\/pharma\/technical\/re-qualification\">\r\n    <div class=\"inner\">\r\n        <div class=\"head\">\r\n                            <figure class=\"icon\" aria-hidden=\"true\">\r\n                    <img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/pikto-re-qualifizierung.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/figure>\r\n                                        <ul class=\"tag-topic-list list-reset\">\r\n                                                                                                <li>\r\n                                <span class=\"tag-topic\">\r\n                                    On-site                                <\/span>\r\n                            <\/li>\r\n                                                            <\/ul>\r\n                    <\/div>\r\n        <h3>(Re-)Qualification<\/h3>\r\n                    <p>Maintenance of your system from the expert<\/p>\r\n                <span class=\"link\">\r\n            <span aria-hidden=\"true\"><\/span>\r\n            <span>Details<\/span>\r\n        <\/span>\r\n    <\/div>\r\n<\/a>                                <\/li>\r\n                                                            <li class=\"swiper-slide\">\r\n                                    <a class=\"icon-teaser-card adjustment\" href=\"https:\/\/skan.com\/en\/services\/pharma\/technical\/glove-qualification\">\r\n    <div class=\"inner\">\r\n        <div class=\"head\">\r\n                            <figure class=\"icon\" aria-hidden=\"true\">\r\n                    <img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/pikto-handschuhqualifizierung.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/figure>\r\n                                        <ul class=\"tag-topic-list list-reset\">\r\n                                                                                                <li>\r\n                                <span class=\"tag-topic\">\r\n                                    At SKAN                                <\/span>\r\n                            <\/li>\r\n                                                                                                                        <li>\r\n                                <span class=\"tag-topic\">\r\n                                    On-site                                <\/span>\r\n                            <\/li>\r\n                                                            <\/ul>\r\n                    <\/div>\r\n        <h3>Glove qualification<\/h3>\r\n                    <p>Parameter development and qualification from the expert<\/p>\r\n                <span class=\"link\">\r\n            <span aria-hidden=\"true\"><\/span>\r\n            <span>Details<\/span>\r\n        <\/span>\r\n    <\/div>\r\n<\/a>                                <\/li>\r\n                                                            <li class=\"swiper-slide\">\r\n                                    <a class=\"icon-teaser-card adjustment\" href=\"https:\/\/skan.com\/en\/services\/pharma\/technical\/on-site-support\">\r\n    <div class=\"inner\">\r\n        <div class=\"head\">\r\n                            <figure class=\"icon\" aria-hidden=\"true\">\r\n                    <img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/pikto-on-site-support.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/figure>\r\n                                        <ul class=\"tag-topic-list list-reset\">\r\n                                                                                                <li>\r\n                                <span class=\"tag-topic\">\r\n                                    On-site                                <\/span>\r\n                            <\/li>\r\n                                                            <\/ul>\r\n                    <\/div>\r\n        <h3>On-site support<\/h3>\r\n                    <p>Technical support directly on the system<\/p>\r\n                <span class=\"link\">\r\n            <span aria-hidden=\"true\"><\/span>\r\n            <span>Details<\/span>\r\n        <\/span>\r\n    <\/div>\r\n<\/a>                                <\/li>\r\n                                                                                <\/ul>\r\n                        <button class=\"swiper-button-next\" type=\"button\">\r\n                            <span class=\"accessibility\">Next slide<\/span>\r\n                            <svg aria-hidden=\"true\" width=\"22\" height=\"18\" viewBox=\"0 0 22 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"m13 17.003 8-8-8-8M21 9.003H0\" stroke=\"#004682\"\/><\/svg>\r\n                        <\/button>\r\n                        <nav class=\"swiper-pagination\"><\/nav>\r\n                    <\/div>\r\n                                    <\/div>\r\n    <\/section>\r\n","protected":false},"author":4,"featured_media":52161,"parent":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"services-category":[452,461,463],"class_list":["post-52093","services","type-services","status-publish","has-post-thumbnail","hentry","services-category-operation","services-category-technical-service","services-category-technical-support"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Emergency support - SKAN<\/title>\n<meta name=\"description\" content=\"The emergency service is an optional, fee-based service designed to minimize downtime for SKAN systems.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/skan.com\/en\/services\/pharma\/technical\/emergency-support\" \/>\n<meta property=\"og:locale\" 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