{"id":47808,"date":"2026-03-10T06:59:18","date_gmt":"2026-03-10T06:59:18","guid":{"rendered":"https:\/\/skan.clients.ideeal.ch\/?post_type=services&#038;p=47808"},"modified":"2026-05-12T16:45:22","modified_gmt":"2026-05-12T14:45:22","slug":"notfallservice","status":"publish","type":"services","link":"https:\/\/skan.com\/de\/services\/pharma\/technisch\/notfall-service","title":{"rendered":"Notfallservice"},"content":{"rendered":"    <section  class=\"section-feature-grid pt-default pb-default\">\r\n        <div class=\"container\">\r\n                            <header class=\"entry-header any-b0\">\r\n                                            <h5>Notfallservice im \u00dcberblick<\/h5>\r\n                                                                <h2>24\/7-Notfallservice f\u00fcr kritische St\u00f6rungen an SKAN-Systemen<\/h2>\r\n                                    <\/header>\r\n                                        <ul class=\"feature-grid-list list-reset\">\r\n                                                                                                <li>\r\n                                <div class=\"feature-grid-item any-b0\">\r\n                                    <figure class=\"icon\" aria-hidden=\"true\">\r\n                                                                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><rect x=\"0.5\" y=\"0.5\" width=\"23\" height=\"23\" rx=\"11.5\" fill=\"#E2ECF0\" stroke=\"#C5D9E1\"\/><path d=\"M7 11.7308L10.5 15.5L17 8.5\" stroke=\"#004682\" stroke-width=\"1.5\" stroke-linecap=\"square\"\/><\/svg>\r\n                                                                            <\/figure>\r\n                                                                            <h3>Stillstandszeiten<\/h3>\r\n                                                                                                                <p>Reduktion von Stillstandszeiten durch 24\/7-Verf\u00fcgbarkeit<\/p>\r\n                                                                    <\/div>\r\n                            <\/li>\r\n                                                                                                                        <li>\r\n                                <div class=\"feature-grid-item any-b0\">\r\n                                    <figure class=\"icon\" aria-hidden=\"true\">\r\n                                                                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><rect x=\"0.5\" y=\"0.5\" width=\"23\" height=\"23\" rx=\"11.5\" fill=\"#E2ECF0\" stroke=\"#C5D9E1\"\/><path d=\"M7 11.7308L10.5 15.5L17 8.5\" stroke=\"#004682\" stroke-width=\"1.5\" stroke-linecap=\"square\"\/><\/svg>\r\n                                                                            <\/figure>\r\n                                                                            <h3>Priorisierte Bearbeitung<\/h3>\r\n                                                                                                                <p>Behandlung von St\u00f6rungen mit h\u00f6chster Priorit\u00e4t<\/p>\r\n                                                                    <\/div>\r\n                            <\/li>\r\n                                                                                                                        <li>\r\n                                <div class=\"feature-grid-item any-b0\">\r\n                                    <figure class=\"icon\" aria-hidden=\"true\">\r\n                                                                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><rect x=\"0.5\" y=\"0.5\" width=\"23\" height=\"23\" rx=\"11.5\" fill=\"#E2ECF0\" stroke=\"#C5D9E1\"\/><path d=\"M7 11.7308L10.5 15.5L17 8.5\" stroke=\"#004682\" stroke-width=\"1.5\" stroke-linecap=\"square\"\/><\/svg>\r\n                                                                            <\/figure>\r\n                                                                            <h3>Kurze Reaktionszeit<\/h3>\r\n                                                                                                                <p>R\u00fcckmeldung innerhalb von maximal 30 Minuten<\/p>\r\n                                                                    <\/div>\r\n                            <\/li>\r\n                                                                                                                        <li>\r\n                                <div class=\"feature-grid-item any-b0\">\r\n                                    <figure class=\"icon\" aria-hidden=\"true\">\r\n                                                                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><rect x=\"0.5\" y=\"0.5\" width=\"23\" height=\"23\" rx=\"11.5\" fill=\"#E2ECF0\" stroke=\"#C5D9E1\"\/><path d=\"M7 11.7308L10.5 15.5L17 8.5\" stroke=\"#004682\" stroke-width=\"1.5\" stroke-linecap=\"square\"\/><\/svg>\r\n                                                                            <\/figure>\r\n                                                                            <h3>Erfahrenes Spezialistenteam<\/h3>\r\n                                                                                                                <p>Kontakt zu Service Engineers mit tiefer Systemkenntnis<\/p>\r\n                                                                    <\/div>\r\n                            <\/li>\r\n                                                                                                                        <li>\r\n                                <div class=\"feature-grid-item any-b0\">\r\n                                    <figure class=\"icon\" aria-hidden=\"true\">\r\n                                                                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><rect x=\"0.5\" y=\"0.5\" width=\"23\" height=\"23\" rx=\"11.5\" fill=\"#E2ECF0\" stroke=\"#C5D9E1\"\/><path d=\"M7 11.7308L10.5 15.5L17 8.5\" stroke=\"#004682\" stroke-width=\"1.5\" stroke-linecap=\"square\"\/><\/svg>\r\n                                                                            <\/figure>\r\n                                                                            <h3>Sicherheitsnetz<\/h3>\r\n                                                                                                                <p>Mehrere Engineers sichern Verf\u00fcgbarkeit ab<\/p>\r\n                                                                    <\/div>\r\n                            <\/li>\r\n                                                                                                                        <li>\r\n                                <div class=\"feature-grid-item any-b0\">\r\n                                    <figure class=\"icon\" aria-hidden=\"true\">\r\n                                                                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><rect x=\"0.5\" y=\"0.5\" width=\"23\" height=\"23\" rx=\"11.5\" fill=\"#E2ECF0\" stroke=\"#C5D9E1\"\/><path d=\"M7 11.7308L10.5 15.5L17 8.5\" stroke=\"#004682\" stroke-width=\"1.5\" stroke-linecap=\"square\"\/><\/svg>\r\n                                                                            <\/figure>\r\n                                                                            <h3>Strukturierte L\u00f6sungsfindung<\/h3>\r\n                                                                                                                <p>Schnelle Weitergabe an SpezialistInnen oder Vor-Ort-Service<\/p>\r\n                                                                    <\/div>\r\n                            <\/li>\r\n                                                                                                                        <li>\r\n                                <div class=\"feature-grid-item any-b0\">\r\n                                    <figure class=\"icon\" aria-hidden=\"true\">\r\n                                                                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><rect x=\"0.5\" y=\"0.5\" width=\"23\" height=\"23\" rx=\"11.5\" fill=\"#E2ECF0\" stroke=\"#C5D9E1\"\/><path d=\"M7 11.7308L10.5 15.5L17 8.5\" stroke=\"#004682\" stroke-width=\"1.5\" stroke-linecap=\"square\"\/><\/svg>\r\n                                                                            <\/figure>\r\n                                                                            <h3>Planbare Kontingente<\/h3>\r\n                                                                                                                <p>Definierte Anrufdauer und Jahreskontingente<\/p>\r\n                                                                    <\/div>\r\n                            <\/li>\r\n                                                                                                                        <li>\r\n                                <div class=\"feature-grid-item any-b0\">\r\n                                    <figure class=\"icon\" aria-hidden=\"true\">\r\n                                                                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><rect x=\"0.5\" y=\"0.5\" width=\"23\" height=\"23\" rx=\"11.5\" fill=\"#E2ECF0\" stroke=\"#C5D9E1\"\/><path d=\"M7 11.7308L10.5 15.5L17 8.5\" stroke=\"#004682\" stroke-width=\"1.5\" stroke-linecap=\"square\"\/><\/svg>\r\n                                                                            <\/figure>\r\n                                                                            <h3>Globale Unterst\u00fctzung<\/h3>\r\n                                                                                                                <p>Weltweit verf\u00fcgbare technische Unterst\u00fctzung<\/p>\r\n                                                                    <\/div>\r\n                            <\/li>\r\n                                                            <\/ul>\r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section  class=\"section-image-text pt-default pb-default default\">\r\n        <div class=\"container\">\r\n            <div class=\"entry-grid\">\r\n                                    <div class=\"text\">\r\n                        <div class=\"text-inner\">\r\n                                                            <h5>Anwendung<\/h5>\r\n                                                                                        <h2>Schnelle Unterst\u00fctzung bei ungeplanten St\u00f6rungen<\/h2>\r\n                                                                                                                    <ul class=\"feature-list list-reset\">\r\n                                                                                                                                                                <li>\r\n                                                <div class=\"feature-item\">\r\n                                                                                                            <figure>\r\n                                                            <img loading=\"lazy\" decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/Kontakt-03.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                                                        <\/figure>\r\n                                                                                                                                                                <div class=\"any-b0\">\r\n                                                            <h3>F\u00fcr den laufenden Betrieb von SKAN-Systemen<\/h3>\n<p>Unser telefonischer Notfallsupport steht Ihnen auch ausserhalb der Gesch\u00e4ftszeiten zur Verf\u00fcgung und hilft bei ungeplanten, kritischen St\u00f6rungen, um Produktionsstillst\u00e4nde auf ein Minimum zu reduzieren.<\/p>\n                                                        <\/div>\r\n                                                                                                    <\/div>\r\n                                            <\/li>\r\n                                                                                                                                                                                                        <li>\r\n                                                <div class=\"feature-item\">\r\n                                                                                                            <figure>\r\n                                                            <img loading=\"lazy\" decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/Financial-Profile.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                                                        <\/figure>\r\n                                                                                                                                                                <div class=\"any-b0\">\r\n                                                            <h3>F\u00fcr Produktionsstandorte\u00a0mit hohem Verf\u00fcgbarkeitsbedarf<\/h3>\n<p>Geeignet f\u00fcr pharmazeutische Unternehmen, in denen ungeplante Stillst\u00e4nde direkte Auswirkungen auf Produktqualit\u00e4t, Produktionsleistung oder Lieferf\u00e4higkeit haben und eine schnelle Reaktion erforderlich ist.<\/p>\n                                                        <\/div>\r\n                                                                                                    <\/div>\r\n                                            <\/li>\r\n                                                                                                            <\/ul>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                                                    <div class=\"image\">\r\n                        <figure class=\"\">\r\n                                                            <img loading=\"lazy\" decoding=\"async\" width=\"1404\" height=\"1560\" src=\"https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/emergency-support-service-contact.png\" class=\"attachment-full size-full\" alt=\"L\u00e4chelnde Frau am Computer mit Headset\" srcset=\"https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/emergency-support-service-contact.png 1404w, https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/emergency-support-service-contact-270x300.png 270w, https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/emergency-support-service-contact-922x1024.png 922w, https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/emergency-support-service-contact-768x853.png 768w, https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/emergency-support-service-contact-1382x1536.png 1382w, https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/emergency-support-service-contact-357x397.png 357w\" sizes=\"auto, (max-width: 1404px) 100vw, 1404px\" \/>                                                    <\/figure>\r\n                    <\/div>\r\n                            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\n\n    <section  class=\"section-process-element pt-default pb-default\">\r\n        <div class=\"container\">\r\n                            <header class=\"entry-header any-b0\">\r\n                                            <h5>Prozess<\/h5>\r\n                                                                <h2>Strukturierter Notfallprozess von der Erstmeldung bis zur L\u00f6sung<\/h2>\r\n                                    <\/header>\r\n                                        <div class=\"swiper process-element-slider\">\r\n                    <button class=\"swiper-button-prev\" type=\"button\">\r\n                        <span class=\"accessibility\">Vorherige Folie<\/span>\r\n                        <svg aria-hidden=\"true\" width=\"22\" height=\"18\" viewBox=\"0 0 22 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"m9 17.003-8-8 8-8M1 9.003h21\" stroke=\"#004682\"\/><\/svg>\r\n                    <\/button>\r\n                    <ul class=\"swiper-wrapper list-reset\">\r\n                                                                                                                <li class=\"swiper-slide\">\r\n                                    <div class=\"process-element\">\r\n                                                                                    <div>\r\n                                                <span class=\"number\">1<\/span>\r\n                                            <\/div>\r\n                                                                                                                            <div class=\"any-b0\">\r\n                                                                                                    <h3>Notfallmeldung<\/h3>\r\n                                                                                                <p>Kontaktaufnahme \u00fcber die Notfallhotline und Identifikation des betroffenen Systems inklusive Seriennummer und Vertragsstatus.<\/p>\n                                            <\/div>\r\n                                                                            <\/div>\r\n                                <\/li>\r\n                                                                                                                                            <li class=\"swiper-slide\">\r\n                                    <div class=\"process-element\">\r\n                                                                                    <div>\r\n                                                <span class=\"number\">2<\/span>\r\n                                            <\/div>\r\n                                                                                                                            <div class=\"any-b0\">\r\n                                                                                                    <h3>Ersteinsch\u00e4tzung<\/h3>\r\n                                                                                                <p>Erfassung der St\u00f6rung, Bewertung der Auswirkungen auf Produkt, Anlage und Personal sowie Sammlung relevanter Alarm- und Prozessinformationen.<\/p>\n                                            <\/div>\r\n                                                                            <\/div>\r\n                                <\/li>\r\n                                                                                                                                            <li class=\"swiper-slide\">\r\n                                    <div class=\"process-element\">\r\n                                                                                    <div>\r\n                                                <span class=\"number\">3<\/span>\r\n                                            <\/div>\r\n                                                                                                                            <div class=\"any-b0\">\r\n                                                                                                    <h3>Datensammlung<\/h3>\r\n                                                                                                <p>Analyse von Trenddaten, Alarm- und Eventlisten sowie verf\u00fcgbaren Bildern oder Videos zur strukturierten Fehlerdiagnose.<\/p>\n                                            <\/div>\r\n                                                                            <\/div>\r\n                                <\/li>\r\n                                                                                                                                            <li class=\"swiper-slide\">\r\n                                    <div class=\"process-element\">\r\n                                                                                    <div>\r\n                                                <span class=\"number\">4<\/span>\r\n                                            <\/div>\r\n                                                                                                                            <div class=\"any-b0\">\r\n                                                                                                    <h3>Telefonische Unterst\u00fctzung<\/h3>\r\n                                                                                                <p>Aktive Fehleranalyse und L\u00f6sungsfindung durch SKAN-Team.<\/p>\n                                            <\/div>\r\n                                                                            <\/div>\r\n                                <\/li>\r\n                                                                                                                                            <li class=\"swiper-slide\">\r\n                                    <div class=\"process-element\">\r\n                                                                                    <div>\r\n                                                <span class=\"number\">5<\/span>\r\n                                            <\/div>\r\n                                                                                                                            <div class=\"any-b0\">\r\n                                                                                                    <h3>Weitergabe an Expertenteam (falls n\u00f6tig)<\/h3>\r\n                                                                                                <p>Weitergabe an spezialisierte Fachstellen, falls die St\u00f6rung nicht unmittelbar gel\u00f6st werden kann.<\/p>\n                                            <\/div>\r\n                                                                            <\/div>\r\n                                <\/li>\r\n                                                                                                                                            <li class=\"swiper-slide\">\r\n                                    <div class=\"process-element\">\r\n                                                                                    <div>\r\n                                                <span class=\"number\">6<\/span>\r\n                                            <\/div>\r\n                                                                                                                            <div class=\"any-b0\">\r\n                                                                                                    <h3>Organisation Vor-Ort-Einsatz (falls n\u00f6tig)<\/h3>\r\n                                                                                                <p>Priorisierte Planung eines Vor-Ort-Einsatzes, sofern eine Remote-L\u00f6sung nicht ausreicht.<\/p>\n                                            <\/div>\r\n                                                                            <\/div>\r\n                                <\/li>\r\n                                                                        <\/ul>\r\n                    <button class=\"swiper-button-next\" type=\"button\">\r\n                        <span class=\"accessibility\">N\u00e4chste Folie<\/span>\r\n                        <svg aria-hidden=\"true\" width=\"22\" height=\"18\" viewBox=\"0 0 22 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"m13 17.003 8-8-8-8M21 9.003H0\" stroke=\"#004682\"\/><\/svg>\r\n                    <\/button>\r\n                    <nav class=\"swiper-pagination\"><\/nav>\r\n                <\/div>\r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n    <section  class=\"section-image-text pt-default pb-default reverse default\">\r\n        <div class=\"container\">\r\n            <div class=\"entry-grid\">\r\n                                    <div class=\"text\">\r\n                        <div class=\"text-inner\">\r\n                                                            <h5>Servicevorteile<\/h5>\r\n                                                                                        <h2>Zuverl\u00e4ssige Unterst\u00fctzung in kritischen Situationen<\/h2>\r\n                                                                                                                    <ul class=\"feature-list list-reset\">\r\n                                                                                                                                                                <li>\r\n                                                <div class=\"feature-item\">\r\n                                                                                                                                                                <div class=\"any-b0\">\r\n                                                            <h3>Schnelle Reaktionsf\u00e4higkeit<\/h3>\n<p>Kurze R\u00fcckmeldezeiten und priorisierte Bearbeitung helfen, ungeplante Stillst\u00e4nde zu begrenzen und Folgerisiken zu minimieren.<\/p>\n                                                        <\/div>\r\n                                                                                                    <\/div>\r\n                                            <\/li>\r\n                                                                                                                                                                                                        <li>\r\n                                                <div class=\"feature-item\">\r\n                                                                                                                                                                <div class=\"any-b0\">\r\n                                                            <h3>Technische Tiefe<\/h3>\n<p>Der Notfallservice wird vom SKAN-Serviceteam mit detailliertem Prozess- und Anlagenwissen durchgef\u00fchrt.<\/p>\n                                                        <\/div>\r\n                                                                                                    <\/div>\r\n                                            <\/li>\r\n                                                                                                                                                                                                        <li>\r\n                                                <div class=\"feature-item\">\r\n                                                                                                                                                                <div class=\"any-b0\">\r\n                                                            <h3>Klare L\u00f6sungsorientierung<\/h3>\n<p>Definierte Prozesse stellen sicher, dass St\u00f6rungen strukturiert analysiert und bei Bedarf effizient an ExpertInnen oder Vor-Ort-Teams \u00fcbergeben werden.<\/p>\n                                                        <\/div>\r\n                                                                                                    <\/div>\r\n                                            <\/li>\r\n                                                                                                            <\/ul>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                                                    <div class=\"image\">\r\n                        <figure class=\"\">\r\n                                                            <img loading=\"lazy\" decoding=\"async\" width=\"1404\" height=\"1560\" src=\"https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/emergency-support-onsite.png\" class=\"attachment-full size-full\" alt=\"Person mit Koffern vor dem aseptic technologies-Geb\u00e4ude\" srcset=\"https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/emergency-support-onsite.png 1404w, https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/emergency-support-onsite-270x300.png 270w, https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/emergency-support-onsite-922x1024.png 922w, https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/emergency-support-onsite-768x853.png 768w, https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/emergency-support-onsite-1382x1536.png 1382w, https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/emergency-support-onsite-357x397.png 357w\" sizes=\"auto, (max-width: 1404px) 100vw, 1404px\" \/>                                                    <\/figure>\r\n                    <\/div>\r\n                            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\n\n    <section  class=\"section-tabs-technical-information pt-default pb-default\">\r\n        <div class=\"container\">\r\n                            <h2>Technische Spezifikationen<\/h2>\r\n                                        <ul class=\"site-tablist\" data-tabs role=\"tablist\">\r\n                                                                    <li>\r\n                            <a href=\"#tab-Paketoptionen0block_0b54dcba35b0490d22fe3e22b981261a\" data-tabby-default>Paketoptionen<\/a>\r\n                        <\/li>\r\n                                                                    <li>\r\n                            <a href=\"#tab-InkludierteLeistungen1block_0b54dcba35b0490d22fe3e22b981261a\" >Inkludierte Leistungen<\/a>\r\n                        <\/li>\r\n                                    <\/ul>\r\n                <div class=\"site-tab-content-wrap\">\r\n                                                                                                <div id=\"tab-Paketoptionen0block_0b54dcba35b0490d22fe3e22b981261a\" class=\"tab-content any-b0\">\r\n                                                                                                    <ul class=\"technical-information-list list-reset\">\r\n                                                                                                                                                                                <li>\r\n                                                    <figure aria-hidden=\"true\">\r\n                                                                                                                    <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".5\" y=\".5\" width=\"23\" height=\"23\" rx=\"11.5\" fill=\"#E2ECF0\" stroke=\"#C5D9E1\"\/><path d=\"m7 11.73 3.5 3.77 6.5-7\" stroke=\"#004682\" stroke-width=\"1.5\" stroke-linecap=\"square\"\/><\/svg>\r\n                                                                                                            <\/figure>\r\n                                                    <div class=\"any-b0\">\r\n                                                                                                                    <h5>Priorisierter Notfallservice<\/h5>\r\n                                                                                                                                                                            <p>Priorisierter Zugang zum Notfallservice mit definierten Reaktionszeiten<\/p>\r\n                                                                                                            <\/div>\r\n                                                <\/li>\r\n                                                                                                                                                                                                                            <li>\r\n                                                    <figure aria-hidden=\"true\">\r\n                                                                                                                    <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".5\" y=\".5\" width=\"23\" height=\"23\" rx=\"11.5\" fill=\"#E2ECF0\" stroke=\"#C5D9E1\"\/><path d=\"m7 11.73 3.5 3.77 6.5-7\" stroke=\"#004682\" stroke-width=\"1.5\" stroke-linecap=\"square\"\/><\/svg>\r\n                                                                                                            <\/figure>\r\n                                                    <div class=\"any-b0\">\r\n                                                                                                                    <h5>Servicevertrag mit Anrufkontingent<\/h5>\r\n                                                                                                                                                                            <p>Zus\u00e4tzlicher Servicevertrag mit festgelegten Stundenkontingenten f\u00fcr remote Unterst\u00fctzung<\/p>\r\n                                                                                                            <\/div>\r\n                                                <\/li>\r\n                                                                                                                        <\/ul>\r\n                                                            <\/div>\r\n                                                                                                                        <div id=\"tab-InkludierteLeistungen1block_0b54dcba35b0490d22fe3e22b981261a\" class=\"tab-content any-b0\">\r\n                                                                                                    <ul class=\"technical-information-list list-reset\">\r\n                                                                                                                                                                                <li>\r\n                                                    <figure aria-hidden=\"true\">\r\n                                                                                                                    <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".5\" y=\".5\" width=\"23\" height=\"23\" rx=\"11.5\" fill=\"#E2ECF0\" stroke=\"#C5D9E1\"\/><path d=\"m7 11.73 3.5 3.77 6.5-7\" stroke=\"#004682\" stroke-width=\"1.5\" stroke-linecap=\"square\"\/><\/svg>\r\n                                                                                                            <\/figure>\r\n                                                    <div class=\"any-b0\">\r\n                                                                                                                    <h5>Telefonischer Support<\/h5>\r\n                                                                                                                                                                            <p>Telefonische Unterst\u00fctzung mit strukturierter Fehleranalyse und Dokumentation der Anrufe<\/p>\r\n                                                                                                            <\/div>\r\n                                                <\/li>\r\n                                                                                                                                                                                                                            <li>\r\n                                                    <figure aria-hidden=\"true\">\r\n                                                                                                                    <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".5\" y=\".5\" width=\"23\" height=\"23\" rx=\"11.5\" fill=\"#E2ECF0\" stroke=\"#C5D9E1\"\/><path d=\"m7 11.73 3.5 3.77 6.5-7\" stroke=\"#004682\" stroke-width=\"1.5\" stroke-linecap=\"square\"\/><\/svg>\r\n                                                                                                            <\/figure>\r\n                                                    <div class=\"any-b0\">\r\n                                                                                                                    <h5>Koordinierte Serviceeins\u00e4tze<\/h5>\r\n                                                                                                                                                                            <p>Organisation von Vor-Ort-Interventionen bei Bedarf<\/p>\r\n                                                                                                            <\/div>\r\n                                                <\/li>\r\n                                                                                                                        <\/ul>\r\n                                                            <\/div>\r\n                                                            <\/div>\r\n                    <\/div>\r\n    <\/section>\r\n\n\n    <section  class=\"section-download-accordions pt-default pb-default\">\r\n        <div class=\"container\">\r\n            <div class=\"entry-grid\">\r\n                <div class=\"any-b0\">\r\n                                            <h2>H\u00e4ufige Fragen<\/h2>\r\n                                    <\/div>\r\n                                    <div>\r\n                                                    <ul class=\"site-accordion accordion list-reset\">\r\n                                                                                                                                                <li>\r\n                                            <button class=\"opener\" type=\"button\">\r\n                                                <span>Wann sollte der Notfallservice genutzt werden?<\/span>\r\n                                                <span class=\"icon\" aria-hidden=\"true\"><\/span>\r\n                                            <\/button>\r\n                                                                                            <div class=\"slide any-b0 has-custom-list\">\r\n                                                    <p>Bei ungeplanten, kritischen St\u00f6rungen mit unmittelbaren Auswirkungen auf Betrieb, Produktsicherheit oder Compliance. Nicht vorgesehen f\u00fcr Routineanfragen oder Schulungen.<\/p>\n                                                <\/div>\r\n                                                                                    <\/li>\r\n                                                                                                                                                                                    <li>\r\n                                            <button class=\"opener\" type=\"button\">\r\n                                                <span>Wie schnell erfolgt eine R\u00fcckmeldung?<\/span>\r\n                                                <span class=\"icon\" aria-hidden=\"true\"><\/span>\r\n                                            <\/button>\r\n                                                                                            <div class=\"slide any-b0 has-custom-list\">\r\n                                                    <p>Die erste R\u00fcckmeldung erfolgt innerhalb von maximal 30 Minuten nach Eingang des Notfallanrufs ausserhalb der regul\u00e4ren Gesch\u00e4ftszeiten.<\/p>\n                                                <\/div>\r\n                                                                                    <\/li>\r\n                                                                                                                                                                                    <li>\r\n                                            <button class=\"opener\" type=\"button\">\r\n                                                <span>Welche Leistungen sind nicht enthalten?<\/span>\r\n                                                <span class=\"icon\" aria-hidden=\"true\"><\/span>\r\n                                            <\/button>\r\n                                                                                            <div class=\"slide any-b0 has-custom-list\">\r\n                                                    <p>Ersatzteilbestellungen, Schulungen, nicht kritische St\u00f6rungen, Change Requests sowie direkte Remote-Eingriffe in das System sind nicht enthalten.<\/p>\n                                                <\/div>\r\n                                                                                    <\/li>\r\n                                                                                                                                                                                    <li>\r\n                                            <button class=\"opener\" type=\"button\">\r\n                                                <span>Gibt es ein Zeitlimit pro Anruf?<\/span>\r\n                                                <span class=\"icon\" aria-hidden=\"true\"><\/span>\r\n                                            <\/button>\r\n                                                                                            <div class=\"slide any-b0 has-custom-list\">\r\n                                                    <p>Jeder Anruf ist auf maximal drei Stunden begrenzt, mit einem j\u00e4hrlichen Gesamtstundenkontingent gem\u00e4ss Vertrag.<\/p>\n                                                <\/div>\r\n                                                                                    <\/li>\r\n                                                                                                                                                                                    <li>\r\n                                            <button class=\"opener\" type=\"button\">\r\n                                                <span>Wann erfolgt ein Vor-Ort-Einsatz?<\/span>\r\n                                                <span class=\"icon\" aria-hidden=\"true\"><\/span>\r\n                                            <\/button>\r\n                                                                                            <div class=\"slide any-b0 has-custom-list\">\r\n                                                    <p>Wenn die St\u00f6rung telefonisch nicht gel\u00f6st werden kann, wird ein Vor-Ort-Einsatz mit h\u00f6chster Priorit\u00e4t organisiert, in der Regel innerhalb von 72 Stunden.<\/p>\n                                                <\/div>\r\n                                                                                    <\/li>\r\n                                                                                                <\/ul>\r\n                                            <\/div>\r\n                            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\n\n    <section  class=\"section-service-teaser-slider pt-80 pb-default\">\r\n        <div class=\"container\">\r\n                            <div class=\"entry-header any-b0\">\r\n                    <h2>Passende Services<\/h2>\r\n                <\/div>\r\n                                                            <div class=\"swiper service-teaser-slider\">\r\n                        <button class=\"swiper-button-prev\" type=\"button\">\r\n                            <span class=\"accessibility\">Vorherige Folie<\/span>\r\n                            <svg aria-hidden=\"true\" width=\"22\" height=\"18\" viewBox=\"0 0 22 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"m9 17.003-8-8 8-8M1 9.003h21\" stroke=\"#004682\"\/><\/svg>\r\n                        <\/button>\r\n                        <ul class=\"swiper-wrapper list-reset\">\r\n                                                            <li class=\"swiper-slide\">\r\n                                    <a class=\"icon-teaser-card adjustment\" href=\"https:\/\/skan.com\/de\/services\/pharma\/technisch\/vor-ort\">\r\n    <div class=\"inner\">\r\n        <div class=\"head\">\r\n                            <figure class=\"icon\" aria-hidden=\"true\">\r\n                    <img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/pikto-on-site-support.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/figure>\r\n                                        <ul class=\"tag-topic-list list-reset\">\r\n                                                                                                <li>\r\n                                <span class=\"tag-topic\">\r\n                                    Vor Ort                                <\/span>\r\n                            <\/li>\r\n                                                            <\/ul>\r\n                    <\/div>\r\n        <h3>Vor-Ort-Service<\/h3>\r\n                    <p>Technischer Service direkt an der Anlage<\/p>\r\n                <span class=\"link\">\r\n            <span aria-hidden=\"true\"><\/span>\r\n            <span>Details<\/span>\r\n        <\/span>\r\n    <\/div>\r\n<\/a>                                <\/li>\r\n                                                            <li class=\"swiper-slide\">\r\n                                    <a class=\"icon-teaser-card adjustment\" href=\"https:\/\/skan.com\/de\/services\/pharma\/technisch\/monatlicher-austausch\">\r\n    <div class=\"inner\">\r\n        <div class=\"head\">\r\n                            <figure class=\"icon\" aria-hidden=\"true\">\r\n                    <img loading=\"lazy\" decoding=\"async\" width=\"96\" height=\"96\" src=\"https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/Beratung.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/figure>\r\n                                        <ul class=\"tag-topic-list list-reset\">\r\n                                                                                                <li>\r\n                                <span class=\"tag-topic\">\r\n                                    Bei SKAN                                <\/span>\r\n                            <\/li>\r\n                                                            <\/ul>\r\n                    <\/div>\r\n        <h3>Monatlicher Austausch<\/h3>\r\n                    <p>Regelm\u00e4ssiger Austausch zur strukturierten Abstimmung mit SKAN<\/p>\r\n                <span class=\"link\">\r\n            <span aria-hidden=\"true\"><\/span>\r\n            <span>Details<\/span>\r\n        <\/span>\r\n    <\/div>\r\n<\/a>                                <\/li>\r\n                                                            <li class=\"swiper-slide\">\r\n                                    <a class=\"icon-teaser-card adjustment\" href=\"https:\/\/skan.com\/de\/services\/pharma\/ersatzteile-verbrauchsmaterialien\">\r\n    <div class=\"inner\">\r\n        <div class=\"head\">\r\n                            <figure class=\"icon\" aria-hidden=\"true\">\r\n                    <img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/skan.com\/wp-content\/uploads\/2026\/02\/pikto-ersatzteile.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/figure>\r\n                                        <ul class=\"tag-topic-list list-reset\">\r\n                                                                                                <li>\r\n                                <span class=\"tag-topic\">\r\n                                    Vor Ort                                <\/span>\r\n                            <\/li>\r\n                                                            <\/ul>\r\n                    <\/div>\r\n        <h3>Ersatzteile<\/h3>\r\n                    <p>Risikominimierung durch verl\u00e4ssliche Ersatzteillogistik<\/p>\r\n                <span class=\"link\">\r\n            <span aria-hidden=\"true\"><\/span>\r\n            <span>Details<\/span>\r\n        <\/span>\r\n    <\/div>\r\n<\/a>                                <\/li>\r\n                                                            <li class=\"swiper-slide\">\r\n                                    <a class=\"icon-teaser-card adjustment\" href=\"https:\/\/skan.com\/de\/services\/pharma\/technisch\/health-check\">\r\n    <div class=\"inner\">\r\n        <div class=\"head\">\r\n                            <figure class=\"icon\" aria-hidden=\"true\">\r\n                    <img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/pikto-healthcheck.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/figure>\r\n                                        <ul class=\"tag-topic-list list-reset\">\r\n                                                                                                <li>\r\n                                <span class=\"tag-topic\">\r\n                                    Vor Ort                                <\/span>\r\n                            <\/li>\r\n                                                            <\/ul>\r\n                    <\/div>\r\n        <h3>Health-Check<\/h3>\r\n                    <p>Strukturierte Zustandsbewertung von SKAN-Isolatoren<\/p>\r\n                <span class=\"link\">\r\n            <span aria-hidden=\"true\"><\/span>\r\n            <span>Details<\/span>\r\n        <\/span>\r\n    <\/div>\r\n<\/a>                                <\/li>\r\n                                                            <li class=\"swiper-slide\">\r\n                                    <a class=\"icon-teaser-card adjustment\" href=\"https:\/\/skan.com\/de\/services\/pharma\/technisch\/retrofits-upgrades\">\r\n    <div class=\"inner\">\r\n        <div class=\"head\">\r\n                            <figure class=\"icon\" aria-hidden=\"true\">\r\n                    <img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/skan.com\/wp-content\/uploads\/2026\/02\/pikto-new-equipment.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/figure>\r\n                                        <ul class=\"tag-topic-list list-reset\">\r\n                                                                                                <li>\r\n                                <span class=\"tag-topic\">\r\n                                    Vor Ort                                <\/span>\r\n                            <\/li>\r\n                                                                                                                        <li>\r\n                                <span class=\"tag-topic\">\r\n                                    Bei SKAN                                <\/span>\r\n                            <\/li>\r\n                                                            <\/ul>\r\n                    <\/div>\r\n        <h3>Retrofits und Upgrades<\/h3>\r\n                    <p>Wir geben Ihrem Isolator ein zweites Leben<\/p>\r\n                <span class=\"link\">\r\n            <span aria-hidden=\"true\"><\/span>\r\n            <span>Details<\/span>\r\n        <\/span>\r\n    <\/div>\r\n<\/a>                                <\/li>\r\n                                                            <li class=\"swiper-slide\">\r\n                                    <a class=\"icon-teaser-card adjustment\" href=\"https:\/\/skan.com\/de\/services\/pharma\/technisch\/update-dokumentation\">\r\n    <div class=\"inner\">\r\n        <div class=\"head\">\r\n                            <figure class=\"icon\" aria-hidden=\"true\">\r\n                    <img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/pikto-dokumentation.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/figure>\r\n                                        <ul class=\"tag-topic-list list-reset\">\r\n                                                                                                <li>\r\n                                <span class=\"tag-topic\">\r\n                                    Vor Ort                                <\/span>\r\n                            <\/li>\r\n                                                                                                                        <li>\r\n                                <span class=\"tag-topic\">\r\n                                    Bei SKAN                                <\/span>\r\n                            <\/li>\r\n                                                            <\/ul>\r\n                    <\/div>\r\n        <h3>Updateservice f\u00fcr Dokumentation<\/h3>\r\n                    <p>GMP-konformes Update Ihrer Dokumentation nach \u00c4nderungen<\/p>\r\n                <span class=\"link\">\r\n            <span aria-hidden=\"true\"><\/span>\r\n            <span>Details<\/span>\r\n        <\/span>\r\n    <\/div>\r\n<\/a>                                <\/li>\r\n                                                            <li class=\"swiper-slide\">\r\n                                    <a class=\"icon-teaser-card adjustment\" href=\"https:\/\/skan.com\/de\/services\/pharma\/schulung-weiterbildung\/skan-academy\/training\">\r\n    <div class=\"inner\">\r\n        <div class=\"head\">\r\n                            <figure class=\"icon\" aria-hidden=\"true\">\r\n                    <img loading=\"lazy\" decoding=\"async\" width=\"96\" height=\"96\" src=\"https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/Bildung.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/figure>\r\n                                        <ul class=\"tag-topic-list list-reset\">\r\n                                                                                                <li>\r\n                                <span class=\"tag-topic\">\r\n                                    Vor Ort                                <\/span>\r\n                            <\/li>\r\n                                                                                                                        <li>\r\n                                <span class=\"tag-topic\">\r\n                                    Bei SKAN                                <\/span>\r\n                            <\/li>\r\n                                                                                                                        <li>\r\n                                <span class=\"tag-topic\">\r\n                                    Digital                                <\/span>\r\n                            <\/li>\r\n                                                            <\/ul>\r\n                    <\/div>\r\n        <h3>SKAN Academy<\/h3>\r\n                    <p>Professionelles Trainingsprogramm \u00fcber den gesamten Lebenszyklus<\/p>\r\n                <span class=\"link\">\r\n            <span aria-hidden=\"true\"><\/span>\r\n            <span>Details<\/span>\r\n        <\/span>\r\n    <\/div>\r\n<\/a>                                <\/li>\r\n                                                            <li class=\"swiper-slide\">\r\n                                    <a class=\"icon-teaser-card adjustment\" href=\"https:\/\/skan.com\/de\/services\/pharma\/technisch\/re-qualifizierung\">\r\n    <div class=\"inner\">\r\n        <div class=\"head\">\r\n                            <figure class=\"icon\" aria-hidden=\"true\">\r\n                    <img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/pikto-re-qualifizierung.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/figure>\r\n                                        <ul class=\"tag-topic-list list-reset\">\r\n                                                                                                <li>\r\n                                <span class=\"tag-topic\">\r\n                                    Vor Ort                                <\/span>\r\n                            <\/li>\r\n                                                            <\/ul>\r\n                    <\/div>\r\n        <h3>(Re-)Qualifizierung<\/h3>\r\n                    <p>Wartung Ihrer Systeme vom Experten<\/p>\r\n                <span class=\"link\">\r\n            <span aria-hidden=\"true\"><\/span>\r\n            <span>Details<\/span>\r\n        <\/span>\r\n    <\/div>\r\n<\/a>                                <\/li>\r\n                                                            <li class=\"swiper-slide\">\r\n                                    <a class=\"icon-teaser-card adjustment\" href=\"https:\/\/skan.com\/de\/services\/pharma\/technisch\/handschuhqualifizierung\">\r\n    <div class=\"inner\">\r\n        <div class=\"head\">\r\n                            <figure class=\"icon\" aria-hidden=\"true\">\r\n                    <img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/skan.com\/wp-content\/uploads\/2026\/03\/pikto-handschuhqualifizierung.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                <\/figure>\r\n                                        <ul class=\"tag-topic-list list-reset\">\r\n                                                                                                <li>\r\n                                <span class=\"tag-topic\">\r\n                                    Vor Ort                                <\/span>\r\n                            <\/li>\r\n                                                                                                                        <li>\r\n                                <span class=\"tag-topic\">\r\n                                    Bei SKAN                                <\/span>\r\n                            <\/li>\r\n                                                            <\/ul>\r\n                    <\/div>\r\n        <h3>Handschuhqualifizierung<\/h3>\r\n                    <p>Parameterentwicklung und -qualifizierung vom Experten<\/p>\r\n                <span class=\"link\">\r\n            <span aria-hidden=\"true\"><\/span>\r\n            <span>Details<\/span>\r\n        <\/span>\r\n    <\/div>\r\n<\/a>                                <\/li>\r\n                                                                                <\/ul>\r\n                        <button class=\"swiper-button-next\" type=\"button\">\r\n                            <span class=\"accessibility\">N\u00e4chste Folie<\/span>\r\n                            <svg aria-hidden=\"true\" width=\"22\" height=\"18\" viewBox=\"0 0 22 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"m13 17.003 8-8-8-8M21 9.003H0\" stroke=\"#004682\"\/><\/svg>\r\n                        <\/button>\r\n                        <nav class=\"swiper-pagination\"><\/nav>\r\n                    <\/div>\r\n                                    <\/div>\r\n    <\/section>\r\n","protected":false},"author":14,"featured_media":52160,"parent":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"services-category":[433,442,444],"class_list":["post-47808","services","type-services","status-publish","has-post-thumbnail","hentry","services-category-betrieb","services-category-technischer-service","services-category-technischer-support"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>24\/7-Notfallservice f\u00fcr kritische St\u00f6rungen an SKAN-Systemen<\/title>\n<meta name=\"description\" content=\"Der Notfallservice ist ein zus\u00e4tzlicher, kostenpflichtiger Service zur Reduktion der Stillstandszeiten von SKAN-Systemen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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