{"id":60179,"date":"2026-09-22T14:09:06","date_gmt":"2026-09-22T12:09:06","guid":{"rendered":"https:\/\/skan.com\/?page_id=60179"},"modified":"2026-09-22T15:06:45","modified_gmt":"2026-09-22T13:06:45","slug":"skan-product-security","status":"publish","type":"page","link":"https:\/\/skan.com\/de\/product-security","title":{"rendered":"SKAN Product Security"},"content":{"rendered":"\t<section class=\"text-section one-col\">\r\n\t\t<div  class=\"section-main twocolumns-section pt-default pb-0\">\r\n\t\t\t<div class=\"container\">\r\n\t\t\t\t\t\t\t\t\t<h1 class=\"h1\">Product security &amp; vulnerability reporting<\/h1>\r\n\t\t\t\t\t\t\t\t<div class=\"column-text half-width\">\r\n\t\t\t\t\t<p>As digitalization and connectivity continue to evolve, cybersecurity is becoming increasingly important for products, systems, and solutions.<\/p>\n<p>At SKAN, we take potential cybersecurity vulnerabilities affecting our products and solutions seriously. SKAN encourages customers, partners, and security researchers to report potential security issues so that they can be investigated and their potential impact assessed.<\/p>\n<p>If you have identified a potential cybersecurity vulnerability in a SKAN product or solution, please contact SKAN through the reporting channel below.<\/p>\n<p>&nbsp;<\/p>\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/section>\r\n\n\n    <section  class=\"section-download-accordions pt-0 pb-default\">\r\n        <div class=\"container\">\r\n            <div class=\"entry-grid\">\r\n                <div class=\"any-b0\">\r\n                                            <h2>Vulnerability reporting at SKAN:<\/h2>\r\n                                    <\/div>\r\n                                    <div>\r\n                                                    <ul class=\"site-accordion accordion list-reset\">\r\n                                                                                                                                                <li>\r\n                                            <button class=\"opener\" type=\"button\">\r\n                                                <span>How to report a vulnerability?<\/span>\r\n                                                <span class=\"icon\" aria-hidden=\"true\"><\/span>\r\n                                            <\/button>\r\n                                                                                            <div class=\"slide any-b0 has-custom-list\">\r\n                                                    <p>Potential vulnerabilities affecting SKAN products and solutions can be reported by email:<\/p>\n<p><a href=\"mailto:ot.security@skan.com\" target=\"_blank\" rel=\"noopener\">ot.security@skan.com<\/a><\/p>\n<p>Please pay attention to the following:<\/p>\n<ul>\n<li>Monitoring hours: <span style=\"text-decoration: underline\"><strong>Monday to Friday, 08:00\u201317:00 CET<\/strong><\/span><\/li>\n<li>Preferred language: English<\/li>\n<\/ul>\n<p>This reporting channel is intended for potential cybersecurity vulnerabilities affecting SKAN products and solutions.<\/p>\n<p>For general technical support, service requests, or other product-related questions, please use the <a href=\"https:\/\/skan.com\/de\/kontakt\" target=\"_blank\" rel=\"noopener\">contact form<\/a>.<\/p>\n                                                <\/div>\r\n                                                                                    <\/li>\r\n                                                                                                                                                                                    <li>\r\n                                            <button class=\"opener\" type=\"button\">\r\n                                                <span>Information to include?<\/span>\r\n                                                <span class=\"icon\" aria-hidden=\"true\"><\/span>\r\n                                            <\/button>\r\n                                                                                            <div class=\"slide any-b0 has-custom-list\">\r\n                                                    <p>When submitting a report, please provide as much of the following information as possible:<\/p>\n<ul>\n<li><strong>Affected product<\/strong>: Product name and, where applicable, machine or system identification<\/li>\n<li><strong>Product version<\/strong>: Software, firmware, or relevant component version<\/li>\n<li><strong>Description<\/strong>: Explanation of the potential vulnerability<\/li>\n<li><strong>Reproduction steps<\/strong>: Steps required to reproduce or demonstrate the issue<\/li>\n<li><strong>Potential impact<\/strong>: Possible consequences of the vulnerability<\/li>\n<li><strong>Technical information<\/strong>: Logs, screenshots, configuration details, or other supporting material<\/li>\n<li><strong>Contact information<\/strong>: Your name and contact details, if you would like us to contact you<\/li>\n<\/ul>\n<p>Providing this information is voluntary, but it can help SKAN better understand and assess the reported issue.<\/p>\n<p><em>Please do not include unnecessary personal data or confidential information unrelated to the reported vulnerability.<\/em><\/p>\n                                                <\/div>\r\n                                                                                    <\/li>\r\n                                                                                                                                                                                    <li>\r\n                                            <button class=\"opener\" type=\"button\">\r\n                                                <span>What happens after you report?<\/span>\r\n                                                <span class=\"icon\" aria-hidden=\"true\"><\/span>\r\n                                            <\/button>\r\n                                                                                            <div class=\"slide any-b0 has-custom-list\">\r\n                                                    <p>Once a report is received, SKAN will review the information provided and assess the reported issue.<\/p>\n<p>If additional information is needed to understand the issue, SKAN may contact the reporting party for further details or clarification.<\/p>\n<p>Depending on the outcome of the assessment, SKAN may investigate affected products, involve the relevant internal teams, and determine appropriate mitigation or corrective measures.<\/p>\n                                                <\/div>\r\n                                                                                    <\/li>\r\n                                                                                                <\/ul>\r\n                                            <\/div>\r\n                            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\n\n    <section  class=\"section-contact-teaser pt-default pb-default\">\r\n        <div class=\"contact-teaser-block viewport-section\">\r\n            <div class=\"container\">\r\n                                    <div class=\"limiter any-b0\">\r\n                                                    <h2>Do you want to report a vulnerability now?<\/h2>\r\n                                                <p>Are all the necessary information included? You can check the information to include in the section above.<\/p>\n                    <\/div>\r\n                                                    <ul class=\"contact-teaser-list list-reset\">\r\n                                                                                <li>\r\n                                <a href=\"mailto:ot.security@skan.com?pid=60179\" target=\"_blank\">\r\n                                                                        \r\n                                                                            <span class=\"text\">Yes, report a vulnerability now<\/span>\r\n                                    \r\n                                    <span aria-hidden=\"true\"><\/span>\r\n                                <\/a>\r\n                            <\/li>\r\n                                            <\/ul>\r\n                            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-60179","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Vulnerability Management | SKAN product security<\/title>\n<meta name=\"description\" content=\"We encourage customers, partners, and security researchers to report potential security issues to help us identify and assess cybersecurity risks.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/skan.com\/de\/product-security\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta 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